Frequently Asked Questions

1. I'm an employee. How do I sign up?
   When accessing this site, please sign in using your PFM system logon username and password. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your paycheck. If you need assistance, contact customer service at customerservice@corestream.com or call 1-855-952-1500.
2. How do I change my personal information?
   If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly. If you would like to change your employee profile on PFM Benefits Plus, please do so through PFM. Your profile is based on your employee data from PFM and cannot be changed through the PFM Benefits Plus website.
3. Can my friends and family use the site?
   Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
4. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as "Voluntary Benefits" on your paycheck.
5. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as "Voluntary Benefits" on your paycheck. You will be able to see a breakdown of your deductions on the PFM Benefits Plus website. Please visit PFM Benefits Plus and select “My Deduction History” under “My Tools” to access your information.
6. Are the deductions pre-tax or after-tax?
   All voluntary benefits deductions are after-tax.
7. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the PFM Benefits Plus site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email PFM Benefits Plus customer service at customerservice@corestream.com or call 1-855-952-1500.
8. Who do I contact if I have a question or problem with a service or plan that I signed up for?
   PFM Benefits Plus does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact PFM Benefits Plus customer service for assistance at 1-855-952-1500 if you need to escalate.
   
   DISCLAIMER: Participation in the employee discount shopping program through Corestream by PFM employees is completely voluntary and users of this program do so at their own risk. PFM does not endorse this employee discount shopping program nor any products or services offered to individuals for purchase through this program. PFM shall not be liable in any manner for any actions, disputes, or claims of any nature arising as a result of an employee’s use of this employee discount shopping program or an employee’s purchase of any products or services through this employee discount shopping program.
9. How do I cancel my coverage?
   If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
   

   Cancellation Process by Product or Insurance Carrier:

   MetLife Legal Plans (formerly Hyatt Legal Plans)
   The legal plan is a year-long commitment. You may only enroll, cancel or make changes during the annual enrollment period, unless you are a new hire. Employees that wish to cancel their coverage may do so during annual enrollment by logging into PFM Benefits Plus; going to the MetLife Legal Plans page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-952-1500.
   
   Liberty Auto and Home Insurance
   To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.
   
   LifeLock Identity Theft Protection
   Employees that wish to cancel their coverage may do so by logging into PFM Benefits Plus; going to the LifeLock page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-952-1500.
   
   MetLife Accident Insurance
   Employees that wish to cancel their coverage may do so by logging into PFM Benefits Plus; going to the MetLife Accident Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-952-1500.
   
   MetLife Auto and Home Insurance
   Cancellation policies differ by state; therefore, the employee must call the MetLife Call center at 1-800-438-6388 for cancellation terms and processing.
   
   MetLife Critical Illness Insurance
   Employees that wish to cancel their coverage may do so by logging into PFM Benefits Plus; going to the MetLife Critical Illness Insurance page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-855-952-1500.
   
   Nationwide Pet Health Insurance
   Policyholders may cancel a policy at any time by contacting Nationwide directly at 1-877-738-7874 or optionally, by notifying Nationwide in writing via fax at 1-714-989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
   
   
10. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.